Deskside Technician II

About the role

Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises. With over 25,000 employees across 77 offices in 40 countries, we deliver support in the Americas, Europe, Africa, Australia, and Asia.

Responsibilities

• Support IT equipment in a large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Support Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support – IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Research and follow appropriate KB articles
• Work on-call and other after-hours support needs
• Provide Executive support as needed
• Support at other client locations as required
• Perform various other tasks associated with deskside services
• Other duties as assigned

Requirements

• TWIC Card (Required)
• Valid Driver’s License
• A+ Certification (Desired)
• Microsoft Certified Professional (MCP) (Desired)
• ITIL Foundations (Desired)
• Lean Six Sigma (Desired)

Benefits

• Comprehensive benefits package including 401(k), paid time off, medical, dental, and vision insurance
• Tuition reimbursement
• Professional development through Stefanini University and other virtual training programs

About Stefanini

• Brazilian and privately owned company
• Agility, flexibility, and innovation in our DNA
• Flat organizational structure enabling faster communication and decision-making