Deskside Technician II

Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises. With over 25,000 employees across 77 offices in 40 countries, we operate in the Americas, Europe, Africa, Australia, and Asia.

Responsibilities

• Support IT equipment in a large corporate environment
• Provide desktop/laptop tech support (Mac and PC)
• Support Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• Perform IMAC (Install/Move/Add/Change) support for IT equipment
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Provide Smart Hands support with networking, server, and telecommunications technologies
• Support printers and peripheral devices
• Manage inventory of IT assets, including asset auditing
• Research and follow appropriate KB articles
• Work on-call and other after-hours support needs
• Provide Executive support as needed
• Support remote facilities and users
• Support PC and printer issues in Distribution Centers
• Document details of issues for technical staff
• Work in various climates and conditions, both indoors and outdoors
• Stand for extended periods, bend, and lift equipment up to 50 pounds
• Manage inventory using Excel spreadsheets
• Perform other duties as assigned

Requirements

• Experience supporting Mac OS, Windows OS, Microsoft Office, smartphones, AV conferencing systems, printers, and PC hardware
• Ability to maintain a positive attitude under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Willingness to learn new technologies
• High School Diploma (required)
• Deskside/Desktop/End User computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize, and organize multiple tasks
• General understanding of network infrastructure
• Ability to troubleshoot PCs, printers, and scanners

Desired Qualifications

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

Benefits

• Comprehensive benefits package including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance
• Opportunity to work with global teams and brilliant minds
• Professional development through eLearning programs within Stefanini University and other virtual training

Stefanini is a Brazilian and privately owned company with a flat organizational structure, enabling faster communication and decision-making. Agility, flexibility, and innovation are core to our culture.