Deskside Technician II

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Maintaining repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Resolve hardware and software issues for Windows devices
• Backup, restore, and migrate user data
• Support Smart Hands with networking, server, and telecommunications technologies
• Support printer and peripheral device maintenance
• Manage inventory of IT assets including asset auditing
• Research and follow appropriate Knowledge Base articles
• Work on-call and other after-hours support needs
• Provide Executive support
• Perform various other tasks associated with deskside services
• Be available to provide support at other client locations as needed

What do you need to succeed?

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• A current TWIC (Transportation Worker Identification Credential)
• A positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• A high level of professionalism and strong personal interaction skills
• The ability to perform in-depth research and troubleshooting for complex technical issues
• The ability to prioritize and complete all work tasks with minimal supervision
• The ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• The ability and willingness to learn new technologies
• A High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• A proven ability to handle challenging, rapid-response user support
• A proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification
• A Microsoft Certified Professional (MCP)
• ITIL Foundations

What you'll get

• Work with brilliant minds, often within a global capacity
• A comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well

Why we're different

• Brazilian and privately owned company
• Agility, flexibility, and innovation are in our DNA
• A flat organizational structure which enables faster communication and decision making