Deskside Technician II
Stefanini Group · Leawood, KS · 5 days ago
On-siteEngineeringFull-time
Responsibilities
- Provide hardware/software support services to onsite client including break/fix
- Diagnose end-user system failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
- Explain refresh processes to end-users, including configuring and syncing refreshed computers
Requirements
- Experience with Windows 10
- Expertise with Windows 11
- Demonstrated experience with non-standard Software Installation
- Demonstrated experience loading computer images with SCCM and PowerShell scripts
- Demonstrated ability to troubleshoot network connectivity to ensure PC is online during build process
- Strong technical and communication ability to explain refresh processes to end-users
- Flexibility to handle a variety of activities and changes
- Demonstrated ability to remain calm if activities do not go according to plan
- High organizational ability and detailed oriented
- Demonstrated ability to follow processes
- Demonstrated ability to document work, track tasks/installs, and perform QA activities