Deskside Technician II

Who Are We

Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises worldwide. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Supporting IT equipment in a large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands supports networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets, including asset auditing
• Able to research and follow appropriate KB articles
• Variety of other tasks associated with desk-side services
• May need to be available to provide support at other client locations as needed
• Work assigned schedule for 1st Shift (Friday to Monday, 11:00 AM - 9:30 PM), 10-hour shift.

Job Requirements

• Experience supporting Mac OS, Windows OS, Microsoft Office, smartphones, AV Conferencing Systems, Printers, and PC hardware
• Able to always uphold a positive attitude, even under stressful conditions
• Excellence in verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenges and provide rapid-response user support
• Proven ability to balance, prioritize, and organize multiple tasks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Leverage Lean Six Sigma