Deskside Tech - Local End User Support

What You Will Do

• Providing deskside support to end-users on a Single Point of Contact project.
• Located onsite at our client location.
• Member of a team interfacing with a support center and a customer IT support team.
• Provide installation and upgrading services of hardware and software.
• Diagnose and resolve end-user system failures.
• Troubleshoot printer and other peripheral device failures.
• Manage stock room.
• Perform 5-day on-site support.

What You Need To Succeed

• Two to three years of deskside support experience, including fixing printers, desktops, and laptops.
• Excellent troubleshooting capability, including experience with DHCP, DNS, IPCONFIG, Bitlocker, and troubleshooting tools.
• Wired and wireless network experience.
• Experience responding to service requests and trouble incidents.
• Ability to communicate technical information to non-technical audiences.
• Solid documentation skills.
• Ability to complete tasks independently and with minimal supervision.
• Ability to search for support information internally and externally.
• Team and customer-oriented attitude.
• Excellent attendance and schedule adherence history.
• Ability to lift up to 50 lbs. when necessary.

What You’ll Get

• Work with brilliant minds, often within a global capacity.
• Comprehensive Benefits package including 401(k), paid time off, medical, dental, and vision insurance.

About NPO USA

If you are smart and curious about new things, we are looking for you: this is an exciting opportunity to work, learn, and acquire new skills!