Deskside Support Technician - Contract to Hire

Location: Glenmont, NY (Major Insurance Company)

Compensation

$30.00 - $33.00 per hour, W2, based on qualifications

Position Overview

The Deskside Support Technician is responsible for supporting workplace technology and delivering a reliable end‑user experience. This role provides hands‑on technical support for hardware, software, printers, phones, and Windows‑based devices. The position serves as a key liaison between end users, Infrastructure teams, and vendors to resolve issues and support projects.

Key Responsibilities

• Serve as the initial IT contact and second‑level support resource for end‑user issues and service requests.
• Troubleshoot and resolve end‑user hardware, software, network, telephony, and peripheral issues.
• Perform moves, adds, changes, and disposals for workplace hardware and software, including imaging and software installation.
• Set up and support endpoint telephony devices, including desk phones, conference room phones, and mobile phones.
• Support projects, office moves, hardware refreshes, and software upgrades.
• Log, maintain, and update incidents and service requests in ServiceNow.
• Configure and install PCs, printers, and related equipment to connect to the corporate network.
• Provide application support for Microsoft Office products, including Outlook, Teams, Word, and Excel.

Primary Requirements

• High school diploma or equivalent.
• 3‑5+ years of professional IT experience, with at least 1 year in a Deskside Support role.
• Experience working in a corporate IT support environment.
• Working knowledge of end‑user services technologies, including telephony, networking, Active Directory, computers, and printers.
• Customer‑focused attitude with the ability to support users by phone, remotely, and in person.
• Strong problem‑solving skills with excellent verbal and written communication abilities.
• Ability to coordinate, prioritize, and resolve multiple support issues simultaneously.
• Ability to travel approximately 10‑15% of the time as business needs require.

Desired Skills

• Associate or bachelor's degree in computer science, information technology, or a related field.
• Relevant certifications such as CompTIA A+, Network+, Security+, MCSE, or MCSA.

Benefits

• Access to hundreds of clients, many with long‑term relationships with Genesis10.
• Career‑home opportunities within Genesis10.
• Experienced recruiting team support.
• Behavioral Health Platform.
• Medical, Dental, Vision coverage.
• Health Savings Account.
• Voluntary Hospital Indemnity (Critical Illness & Accident).
• Voluntary Term Life Insurance.
• 401K.
• Sick Pay (where applicable).
• Commuter Benefits (Dallas, NYC, SF, and Illinois).