Deskside Support Technician

Position Summary

We are seeking a reliable and customer-focused Deskside Support Technician to provide onsite IT support for end-users and warehouse operations in our Hebron, Kentucky facility. This role will be responsible for troubleshooting hardware and software issues, provisioning user accounts, supporting warehouse technologies, managing IT assets, and ensuring timely resolution of service requests. The ideal candidate has strong technical troubleshooting skills, excellent customer service abilities, and experience supporting desktop environments in a fast-paced operational setting.

Key Responsibilities

• Provide onsite desk-side support for computer hardware, software, and peripheral-related issues.
• Troubleshoot and resolve desktop, laptop, printer, and scanner problems.
• Create, configure, and support user accounts and system access requests.
• Deploy new workstation builds and perform system imaging/re-imaging as needed.
• Configure hardware and software for end-user devices prior to deployment.
• Maintain and troubleshoot Zebra and HP printers, handheld scanners, and related warehouse equipment.
• Support warehouse applications and hardware systems, including Pick-to-Light and Print-and-Apply systems (training provided).
• Receive, track, organize, and manage IT asset inventory.
• Deliver, install, relocate, and decommission IT equipment as required.
• Perform IMAC services (Install, Move, Add, and Change) for desktops, laptops, and related devices.
• Provide technical assistance during system installations, upgrades, and conversions for onsite and remote users.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Provide hands-on experience supporting a dynamic warehouse technology environment.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Deliver training on specialized warehouse systems.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams