Deskside Support Technician

About the role

Location: Selkirk, NY. Duration: 6 months. Experience required: 4‑6 years. Role: Desktop Management / Infrastructure Services (IS). Primary focus: Windows 11, Deskside Support, Basic Networking & Server Administration, Intune Administration L1.

Responsibilities

• Manage PC lease schedules end-to-end
• Coordinate warranty and non-warranty hardware repairs with hardware manufacturers
• Perform operating system maintenance, patching, and upgrades
• Address PC vulnerability mitigation issues through remote support and deskside visits
• Perform end-user ticket triage and resolution
• Provide Hands and Feet Telepresence Support
• Provide PC configuration support
• Assist with configuration and testing of new hardware and new software implementations
• Install and configure operating systems, updates, applications, images, and other software based on customer requirements
• Configure and install components in customer PCs
• Track computer equipment using asset tags, serial numbers, and location information
• Manage shipping and receiving of materials and equipment
• Provide support for executives
• Assist Lab Technicians with lab software/hardware vendors, security teams, software installations, reinstallations, vulnerability mitigation, patching, and upgrades
• Install, replace, or remove equipment including routers, servers, switches, disk drives, memory, printers, and other IT equipment
• Troubleshoot equipment using local KVM, PC