Deskside Support Tech II - Third Shift Weekend

Schedule

Saturday – Monday, 6 p.m. to 6 a.m. Hours may vary slightly to align with production.

About the role

Identify, triage, prioritize and resolve Level 1 & 2 Incidents within the Service Level Agreement, including responding to high-priority outages outside normal business hours; serve as the liaison between site leadership, IT leadership and other technical teams during outages.

Responsibilities

• Perform daily walks around the warehouse or plant, conduct equipment inspections and preventive maintenance
• Maintain an inventory of assets to ensure readiness and minimize incident impact and downtime
• Create and maintain IT processes and procedures to support the site; lead local project management for site technical refreshes, end-user equipment deployments for expansions, and end-user equipment deployments for site startups
• Install, upgrade, maintain, troubleshoot and repair software, computers, mobile phones, scanners, network equipment, printers, telephones, etc.
• Enforce quality and customer service standards; analyze and resolve quality and customer service problems; identify trends and recommend system improvements
• Make technical recommendations to site leadership regarding problems, projects and releases
• Create batch files or PowerShell scripts for asset management and incident resolution

Requirements

• 2 years of experience supporting networked systems
• Ability to troubleshoot and configure RF devices or other handheld terminals, Android PCs and tablets, and printers (multifunction, laser, fax, barcode label, dot matrix and high-volume scanners)

Qualifications

• Bachelor’s degree or vocational training in CS or MIS, or equivalent related work or military experience
• Availability to travel; occasionally on short notice
• 5 years of experience supporting a corporate or warehouse networked computer environment
• 5 years of experience installing, troubleshooting and supporting corporate AV equipment; building, deploying and troubleshooting desktop computers in a corporate environment; telephony equipment and Microsoft Windows OS
• Strong understanding of warehouse management systems

Pay

The pay range for this position is $22.00 – $25.00/hr. Individual compensation within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)