Deskside Service Administrator

Essential Job Responsibilities

• Manage the process of imaging, deploying, supporting new desktop and laptop systems
• Document work processes
• Provide hardware/OS/application installation, maintenance and support
• Participate in the management of the deployment environment
• Participate in support queues to resolve issues
• Aid with equipment moves for users and sites
• Support for mobile devices
• Aid in the creation/deactivation and ongoing management of Active Directory objects
• Participate in on-call support rotation
• Participate in assessment of new technologies and their integration into a production/support environment

Qualifications & Characteristics

• Ability to assess a problem and to coordinate and execute solutions
• Strong organizational and time management skills; ability to handle multiple tasks and projects simultaneously
• Strong analytical and statistical skills
• Strong verbal and written communication skills
• Strong organizational and time management skills; ability to handle multiple tasks and projects simultaneously
• Ability to integrate into a team environment and lead projects when required
• Ability to pick up new technologies quickly and create standardized procedures
• Demonstrate resourcefulness and ability to overcome obstacles
• Ability to work flexible hours as required
• A+ Certification or 1-2 years extensive PC hardware experience (laptop maintenance/repair a plus)
• Network+ Certification or 1-2 years of X86 server hardware experience
• 1-2 years of Microsoft Active Directory Administration
• MTA or MCSA in supported Windows workstation and server solutions
• 2 -4 years of Desktop Support (OS/Application), preferably in a mid to large sized environment
• Strong experience providing user support for current MS Office Applications/Solutions
• Strong experience documenting build standards, and generating user facing documentation and HOW TOs
• Basic understanding of IP networking
• Experience with a 24x7x365 Environment a plus
• Experience with Storage/Retention environments a plus