Deskside Engineer-Lead

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) helps customers transform infrastructure and workplace to meet the evolving needs of the digital era. Our broad approach delivers cloud-driven modernization and operational transformation, enabling businesses to operate securely.

About the role

Provide technical and operational support to traders and front-office users, ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

Responsibilities

• Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools, ensuring SLA compliance.
• Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management, and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.

Requirements

• 4-8 years of experience in Trader Support, Front Office Support, or Financial Services IT Support.
• Experience supporting Investment Banking, Capital Markets, Asset Management, or Brokerage environments.
• Experience supporting Bloomberg, Refinitiv/Eikon, Reuters, and trading floor technologies.
• Strong Windows/Mac device support and troubleshooting skills.
• Knowledge of Active Directory, Citrix, Microsoft 365, and basic networking (TCP/IP, DNS).
• Familiarity with ITSM tools (ServiceNow, Remedy, etc.).
• Strong communication, stakeholder management, and problem-solving skills.

Pay

$80,000 – $92,000 per year.

Cognizant will only consider applicants who are legally authorized to work in the U.S. without requiring employer sponsorship, now or in the future.