Deskside Engineer-Lead

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) helps customers transform infrastructure and workplace to meet the evolving needs of the digital era. Our approach delivers cloud-driven modernization and operational transformation to enable secure, high-performance business environments.

About the role

Provide technical and operational support to traders and front-office users, ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

Responsibilities

• Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools, ensuring SLA compliance.
• Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management, and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.

Requirements

• 4-8 years of experience in Trader Support, Front Office Support, or Financial Services IT Support.
• Experience supporting Investment Banking, Capital Markets, Asset Management, or Brokerage environments.
• Experience supporting Bloomberg, Refinitiv/Eikon, Reuters, and trading floor technologies.
• Strong Windows/Mac device support and troubleshooting skills.
• Knowledge of Active Directory, Citrix, Microsoft 365, and basic networking (TCP/IP, DNS).
• Familiarity with ITSM tools (ServiceNow, Remedy, etc.).
• Strong communication, stakeholder management, and problem-solving skills.

Pay

$85,000 – $105,000 per year.

Cognizant will only consider applicants who are legally authorized to work in the U.S. without requiring employer sponsorship, now or in the future. This role is not able to offer visa transfer or sponsorship.