Deskside Engineer

About the role

We are seeking an experienced Deskside Technician to provide comprehensive end-user support and desktop services in a fast-paced enterprise environment.

Responsibilities

• Provide onsite and remote end-user support for desktops, laptops, mobile devices, operating systems, software applications, and enterprise tools.
• Diagnose and resolve hardware, software, operating system, and network connectivity issues while ensuring minimal business disruption.
• Support and administer Windows 10/11, macOS devices, Active Directory accounts, and endpoint management platforms such as Intune and SCCM.
• Manage and troubleshoot virtual desktop environments, including Citrix and Azure Virtual Desktop (AVD), to ensure seamless user access.
• Install, configure, maintain, and support printers, peripherals, conferencing equipment, and other workplace technology assets.
• Track, prioritize, and resolve incidents and service requests through ticketing systems such as ServiceNow, Remedy, or Jira while meeting SLA requirements.
• Maintain IT asset inventory, document technical procedures, and collaborate with infrastructure, security, and networking teams to improve end-user computing services and operational efficiency.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent practical experience).
• 6-8 years of experience in Desktop Support, Deskside Support, or End User Computing environments.
• Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within cross-functional teams.
• Experience supporting enterprise-scale environments and IT service management processes.

Skills

• Desktop Support and End User Computing (EUC)
• Windows 10 and Windows 11 Administration
• mACOS Support
• Active Directory Administration
• Microsoft Intune and SCCM
• Networking Fundamentals (LAN/WAN/Wi-Fi/VPN)
• Remote Desktop Support
• Printers and Peripheral Device Support
• Virtual Desktop Technologies (Citrix, Azure Virtual Desktop)
• Ticketing Systems (ServiceNow, Remedy, Jira)

Benefits

• Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Pay

The annual salary for this position is between $79,000 to $90,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Schedule

This role is an onsite role requiring 5 days a week at client site in Montpelier, VT, USA. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements.