Deskside Engineer

About the role

As a Deskside Engineer, you will make an impact by designing, implementing, and optimizing secure workplace solutions for hybrid work environments. You will manage large-scale device fleets, enhance user productivity, and strengthen security using enterprise-grade tools and modern management practices. You will be a valued member of the Cloud Infrastructure and Security team, working collaboratively with security, network, and application teams.

Responsibilities

• Design and maintain scalable desktop management solutions using SCCM, including OS deployments, software distribution, and patch compliance.
• Implement and administer Intune-based device management policies for Windows and mobile endpoints, including compliance, conditional access, and application deployment.
• Drive end-to-end OS imaging strategies for Windows devices, including standardized builds and compatibility validation.
• Administer Mac desktop management through configuration profiles, software deployment, and update strategies.
• Troubleshoot complex endpoint issues across SCCM, Intune, and Mac platforms with thorough root cause analysis and documentation.
• Collaborate with security, network, and application teams to align endpoint configurations with enterprise security objectives.
• Monitor device health and performance metrics to proactively address issues and recommend policy improvements.
• Guide and mentor junior engineers on best practices and automation-driven approaches.
• Create and maintain technical documentation including architecture diagrams, SOPs, and playbooks.

Requirements

• 3+ years of experience in enterprise desktop management with deep hands-on expertise in SCCM, including software deployment, patching, and OS imaging.
• Proven experience with Intune device management for Windows and mobile endpoints.
• Practical experience managing Mac endpoints in a corporate environment using modern management tools.
• Strong knowledge of endpoint security concepts such as encryption, antivirus, and vulnerability remediation.
• Scripting skills in PowerShell or similar tools to automate endpoint operations.
• 3+ years of experience with Windows Desktop OS support, Mac OS support, printers and peripherals, and hardware troubleshooting.

Nice to have

• Experience managing VIP users and prioritizing high-impact support requests.
• Familiarity with ticketing systems and SLA management in a support environment.
• Experience with conference room AV systems and peripheral troubleshooting.
• Strong written and verbal communication skills for cross-functional collaboration.

Work model

Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in New York, NY. The working arrangements for this role are accurate as of the date of posting and may change based on the project you’re engaged in, as well as business and client requirements.

Pay

The annual salary for this position is between USD $55,500 - $65,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Applications will be accepted until September 14, 2026.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.