Desk Operations Specialist - Radiology

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Responsibilities

• Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team.
• Coordinates details of patient visits, including complex appointment schedules and daily activities of care providers in a multispecialty medical practice.
• Prepares patients, completes pre-examination record information, and manages the flow of patient materials.
• Obtains or verifies patient demographics, medical insurance information, and advises patients of scheduling delays or changes.
• Prepares orders and schedules screening tests following practice guidelines.
• Measures and documents patient vitals per practice guidelines.
• Schedules and reschedules tests/consults requests from various venues of communication.
• Performs related administrative duties such as processing ABN forms, insurance verification, and patient appointment communications.
• Assists with facilitation of patient visit, including restroom and/or clothing change assistance, placement of apparatus on patient prior to exam, and IV removal.
• Assists the proceduralist during a procedure.
• Navigates through multiple electronic applications and devices (e.g., iPad/tablets, Text Reminder Notifications, Kiosks).
• Supports access and navigation activities, including greeting patients and visitors, assisting in navigation, verifying patient appointments and/or visitor status in the EHR.
• Enforces entrance utilization and related policies (e.g., masking, badging) and engages security, nursing, and other multidisciplinary team members as needed.
• Monitors patient and visitor flow within the building.
• Requires effective communication, excellent customer service, and conflict de-escalation skills.
• Must be able to push/pull up to 75 pounds on occasion.
• Requires flexibility, including cross-coverage and travel depending on location.
• Must be willing to adjust work schedules in response to department or clinical needs.

Qualifications

• High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking (e.g., call center, administrative/physician's office, appointment scheduler, or retail/service industry); OR Associate’s Degree.
• Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment.
• Associate's Degree and coursework in a healthcare-related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable).
• Exposure to electronic health record preferred.
• Ability to work independently, be goal-directed, and have strong organizational skills.
• Effectively multitask without compromising quality.
• Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications.
• Ability to communicate with individuals and small groups with credibility and confidence.
• Ability to handle difficult situations, remain calm under stress, manage emotional situations, and display empathy.
• Turn problems into opportunities by developing innovative and creative solutions.
• Demonstrate a friendly, positive attitude, and display energy and drive in performing daily responsibilities.
• Must be flexible and easily adapt to a changing work environment, requiring ongoing maintenance of job-related skills/activities.
• Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse needs.
• Basic Life Support (BLS) may be required in some areas.
• Individuals may also need to complete additional coursework upon hire.

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Pay

$21.55-$30.22 / hour

Schedule

• Full Time
• Hours/Pay Period: 80
• Schedule Details:
  • Monday - Friday rotating shift - 6 am - 5 pm
  • Evening - 2 pm - 10:30 pm
  • Weekend Schedule:
    • Saturday - 8 am - 12 pm
    • Sunday - 7 am - 4:30 pm