Desk Operations Specialist

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans.

Responsibilities

• Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team.
• Allows care providers to focus on patient care by coordinating details of patient visits, including:
  • Coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice.
  • Preparing patients and completing pre-examination record information.
  • Managing the flow of patient materials.
• Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes.
• Serves as a direct contact and resource to the patient.
• Schedules and reschedules tests/consults requests from various venues of communication.
• Performs related administrative duties such as processing ABN forms, insurance verification, and processing patient appointment communications and related materials.
• Able to navigate through multiple electronic applications and devices (e.g., iPad/tablets, Text Reminder Notifications, assisting patients in using Kiosks).
• Requires flexibility which may include cross-coverage and travel depending on location.
• Must be willing to adjust work schedules in response to department or clinical needs.
• Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse needs.

Qualifications

• High school diploma or GED and one year of customer service experience required (e.g., administrative, physician's office, appointment scheduler, or retail/service industry).
• Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications.
• Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable).
• Completion of a Medical Terminology course preferred.
• Exposure to electronic health record preferred.
• Ability to work independently, be goal-directed, and have strong organizational skills.
• Effectively multitask without compromising quality.
• Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications.
• Ability to communicate with individuals and small groups with credibility and confidence.
• Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy, and maintain positive communication during a rapidly changing/dynamic environment.
• Turn problems into opportunities by developing innovative and creative solutions.
• Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities.
• Must be flexible and easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities.
• Basic Life Support (BLS) may be required in some areas.
• Individuals may also need to complete additional coursework upon hire.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience.

This vacancy is not eligible for sponsorship; Mayo Clinic will not sponsor or transfer visas for this position. Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Exemption Status: Nonexempt

Pay

$20.98 - $29.19 / hour

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Schedule

• Full Time
• Hours/Pay Period: 80 hours per pay period
• Schedule Details: Clinic hours Monday - Friday, no weekends

Site Description: Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations.