Desk Operations Specialist

Responsibilities

• Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team.
• Captures and updates patient information, including demographics and insurance details.
• Coordinates complex appointment schedules and daily activities of the care providers in a multispecialty medical practice.
• Prepares patients for examinations and manages the flow of patient materials.
• Schedules and reschedules tests/consults requests from various venues of communication.
• Processes ABN forms, insurance verification, and patient appointment communications and related materials.
• Performs related administrative duties such as navigating through multiple electronic applications and devices, assisting patients in using Kiosks, and providing Text Reminder Notifications.
• Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks.

Qualifications

• High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, appointment scheduler or retail/service industry.
• Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications.
• Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment.
• Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable).
• Exposure to electronic health record preferred.
• Ability to work independently, be goal-directed and have strong organizational skills.
• Able to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications.
• Able to communicate with individuals and small groups with credibility and confidence.
• Able to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment.
• Turn problems into opportunities by developing innovative and creative solutions.
• Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities.
• Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities.
• Must be willing to adjust work schedules in response to department or clinical needs.
• Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse needs.

Benefits

• Benefits Highlights: Medical, Dental, Vision, Pre-Tax Savings (HSA and FSAs), Retirement.
• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.