Desk Operations Specialist

Responsibilities

• Serving as a direct contact and resource to the patient
• Preparing the patient for their appointment by performing check-in procedures and rooming for providers
• Collecting patient vitals and completing pre-examination record information
• Scheduling follow-up appointments
• Managing the flow of patient material
• Communicating scheduling delays or changes
• Auxiliary patient care duties as needed

Qualifications

• High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry
• OR Associate’s Degree
• Excellent communication and interpersonal skills
• Superior customer service skills
• Desire to work in team environment
• Computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications
• Problem solving and decision-making skills
• Ability to multi-task and prioritize
• Adaptable to change
• Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment
• Must be willing to adjust work schedules in response to department or clinical needs

Additional Considerations

• Must be able to tolerate walking, standing, sitting for up to 8 hours
• Must be able to occasionally push/pull 75 pounds
• Must be able to occasionally lift 50 pounds without assistance, to help patients

Pay

$21.55-$30.22 / hour

Schedule

Full Time
Monday through Friday, rotating shifts between 6am-6pm.

Benefits

Benefits Eligible

Weekend Schedule

Some departments have evening, weekend, and holiday shifts.