Desk/Desktop Support Analyst

About the role

We are looking for a Desktop Support Analyst to provide hands-on technical assistance for end users. This position focuses on resolving day-to-day hardware, software, device, and service desk issues while helping maintain dependable technology operations. The ideal candidate will bring a customer-focused approach, solid troubleshooting ability, and a commitment to supporting secure and reliable systems.

Responsibilities

• Deliver first- and second-level support for desktops, laptops, mobile devices, peripheral equipment, and common business applications.
• Respond to service requests and incidents within defined service expectations, ensuring issues are addressed accurately and in a timely manner.
• Install, configure, maintain, and troubleshoot user hardware and software for internal staff, providers, and external partners.
• Support desktop, mobile, and telecommunication tools to promote stable access and consistent system performance.
• Assist with user account administration and directory-based support tasks, including work related to Active Directory environments.
• Follow security and compliance standards while supporting technology used in regulated healthcare operations.
• Help sustain technical systems that are essential to patient services and daily business functions.
• Work with internal teams to recommend and apply improvements that enhance support processes and end-user technology experiences.
• Participate in modernization and continuous improvement efforts related to workplace technology and support services.

Requirements

• At least 1 year of experience in desktop support, help desk, or a similar end-user support role.
• Working knowledge of Microsoft Windows environments, including Windows 10 administration and troubleshooting.
• Familiarity with Active Directory and basic user account support activities.
• Experience handling service desk tickets and documenting incidents, resolutions, and follow-up actions.
• Strong foundational troubleshooting skills across hardware, software, and peripheral devices.
• Ability to communicate clearly with users and provide detail-oriented customer support in a fast-paced environment.
• Comfortable supporting multiple technologies while prioritizing tasks to meet service expectations.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.

Visit roberthalf.gobenefits.net for more information.