Desk Clerk - The Dudley (Full-time, Swing Shift)

About the Role

At Mercy Housing, your work creates homes, hope, and opportunity. Join a mission-driven team where mercy, justice, and respect guide everything we do—from empowering residents to supporting your personal and professional growth. Together, we’re transforming lives through affordable housing and inclusive communities. The Desk Clerk provides customer service to residents, monitors residents and visitors, ensures property security, and communicates with authorities and the Property team. We encourage candidates with lived experience to apply. This is an on-site position.

Responsibilities

• Keep accurate log of all visitors to the complex by recording the name of the visitor(s).
• Convey accurate information to the appropriate authorities, as necessary.
• Answer telephones and take accurate messages.
• Conduct patrols of the entire complex according to a schedule outlined by the Property Manager and other appropriate supervisory staff.
• Respond to emergency situations by calling the appropriate emergency service (e.g., police, fire department, ambulance, paramedics).

Qualifications

• High school diploma or equivalent.
• General office experience.

Schedule

Full-time, Swing Shift: Wednesdays - Sundays, 3pm-11pm.

Pay

$20.00-$22.00/hour.

Benefits

• Several Healthcare plans to choose from, including dental (with adult and child orthodontia) and vision.
• 15 days of earned PTO your first year, plus 12 company holidays and 2 floating holidays.
• 403b retirement plan with employer match.
• Early close Fridays (3 paid hours each Friday).
• Early close prior to a holiday (3 paid hours).
• Paid Time off between Christmas and New Year's Holiday.
• Paid Volunteer Time.
• Paid Parental Leave and Care Giver Leave.
• Paid Life Insurance.
• Free Employee Assistance Plan.
• Free Basic Dental.
• Pet Insurance options.