Desk Clerk (PART TIME) - SC/Alegria-Zahn-11-205

Essential Functions

• Provide professional, compassionate and safe care for all residents.
• Respond to clients needs promptly, professionally, and with great courtesy.
• Provide support to all residents.
• General monitoring of clients to ensure that a safe, quiet and friendly atmosphere is maintained.
• Explain rules and procedures to all clients.
• Ensure client adherence to program policies and procedures.
• Complete intakes as needed.
• Enter and update all HMIS data as needed.
• Follow all Alegria and TSA policies and procedures.
• Complete all intake forms and records, establishing an individual resident file for new intakes.
• Complete all daily logs, gather all needed signatures and give complete end-of-shift reports to the oncoming shift and to the Program Director.
• Maintain security inside and outside of the building.
• Respond promptly and appropriately to emergency situations.
• Maintain resident confidentiality at all times.
• Absorb and track residents’ progress upon discharge and follow-ups.
• Answer and direct incoming calls to the appropriate individuals in a courteous and professional manner.
• Monitor client’s medication.
• Assist with kitchen duties as needed.
• Assist with cleaning common areas daily.

Minimum Qualifications

• A High School Diploma or GED.
• One year experience working with low-income and/or homeless individuals and families.
• A valid Class C California Driver’s License.
• Bilingual English/Spanish preferred.
• Attainment of at least 18 years of age.

Skills, Knowledge & Abilities

• Knowledge and sensitivity regarding issues of homelessness, mental health and chronic illness.
• Basic information of blood borne infection and universal precautions including the use of protective devices.
• CPR/First Aid Certification.