Desk Clerk - John Burton Housing

Responsibilities

• Maintains building security by monitoring traffic in and out of the building.
• Communicates with tenants, visitors, and staff.
• Writes end of shift reports and incident reports.
• Writes work orders and enforces project policies.
• Enforces fair housing regulations in a fair manner.
• Keeps the reception area neat.
• Answers telephones, directs calls, takes messages, and makes emergency calls.
• Affords assistance with office responsibilities such as completing work orders, comment cards, visitor violation forms, and other duties assigned by management.
• Inform visitors of visitor policy, checks visitor ID, signs visitors in and out of the building.
• Completes incident reports to record unusual building activity.
• Distributes resident mail on a daily basis.
• Tests for tuberculosis annually and follows Exposure Control Protocol for blood borne pathogens.
• Assists with visitor screening and enforcement of visitor policy.

Requirements

• Experience working with people of various cultural backgrounds, especially those with special needs is a plus.
• Knowledge of federal, state, and local laws and Fair Housing guidelines.
• Ability to read, understand, and communicate fluently in English.
• Good sense of awareness, urgency, and follow procedures to solve problems.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or administrative role.
• Basic computer skills, including Microsoft Office.

Skills

• Excellent communication skills.
• Attention to detail.
• Customer service orientation.
• Ability to work independently and as part of a team.

Benefits

• Medical, dental, and vision care.
• Preventative medical care paid at 100%.
• Vacation leave of up to ten days per year in the first year.
• Up to 80 hours of sick time per year.
• Flexible Spending Accounts for Health Care and Dependent Care.
• Company-paid Life AD&D, Long Term Disability.
• Free, confidential counseling through Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• $100 annual Wellness Reimbursement.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).