Desk Attendant (Part-Time 3rd Shift)

Job Overview

The Desk Attendant delivers exceptional customer service to residents, guests, and vendors by responding promptly and professionally to inquiries, concerns, and service requests. Ensures timely and efficient resolution of issues while maintaining a courteous and service-oriented demeanor. Effectively communicates daily activities, incidents, and resident concerns to the Desk Attendant Supervisor and Operations Supervisor to support smooth property operations.

Your Responsibilities

• Maintain regular and punctual attendance to required shifts, meetings, trainings and related employment engagements to support position responsibilities and duties.
• Alterations to required schedule must be reviewed and approved, in advance by your supervisor.
• Maintain a consistent and professional presence at the front desk, serving as the primary point of contact.
• Deliver exceptional customer service to residents, guests, vendors, and contractors.
• Respond promptly to resident inquiries, concerns and handle/resolve any issues in a timely and efficient manner.
• Maintain a calm and pleasant personality in all types of situations and create great customer service outcomes.
• Interacts with residents, guests and fellow team members with tact and courtesy.
• Record amenities reservations and maintain accurate records.
• Adhere to prescribed standard operation procedures covering all aspect of residential operations.
• Sort and Label Packages.
• Monitor package room.
• Log all relevant information/events that happen during your shift.
• Monitor security cameras, watch for any rule violations, and file appropriate reports.
• Assess all situations accordingly and contact the on-call managers for emergencies, as necessary.
• Be knowledgeable of all the Crossings Rules and Regulations and take appropriate action if any deviations are observed.
• Communicate any important issues to the Desk Attendant Supervisor and Operations Supervisor.
• Manage any special projects assigned to you by the Desk Attendant Supervisor or Operations Supervisor.
• Follow safety procedures and maintain a safe work environment.

Skills & Qualifications

• High School diploma
• Associate or bachelor’s degree (Preferred)
• Background in service industry or customer service field
• Excel, Outlook, and Word experience
• Knowledge of customer service principles and practices
• Customer service focused and understands the value of a smile
• Outgoing and confident personality with consistent professional demeanor, able to manage varying personalities
• Collaborative attitude and team player but also must have the ability to work independently
• Exceptional interpersonal skills
• Computer literacy with knowledge of office software
• Exceptional phone etiquette
• Knowledge of basic administrative duties and organization skills
• Exceptional communication skills – verbal and written
• Attention to detail and accuracy
• Highly organized and detailed-oriented
• Problem solving skills
• Able to take direction
• Reliable, punctual, and discreet

Physical Requirements

• Sitting at a desk for extended periods of time
• Working at a computer throughout the day (keyboard and mouse use)
• Walking around the property
• Ability to navigate the property quickly and easily as required to meet the job functions
• Ability to lift to 30 pounds
• Bending down
• Perform occasional light cleaning tasks