Desk Assistant

About the role

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and the state’s flagship university. UGA is ranked among the top 20 public universities in U.S. News & World Report, with its main campus in Athens (approximately 65 miles northeast of Atlanta) and extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. The university employs roughly 3,100 faculty and more than 7,700 full‑time staff, serving over 41,000 students (including over 31,000 undergraduates and over 10,000 graduate and professional students) across 19 schools and colleges, including the newly established School of Medicine.

Part of the Division of Student Affairs, University Housing comprises nearly 2.9 million square feet of facilities and houses more than 9,000 students. The department employs over 250 full‑time staff, 16 graduate assistants, and 500 undergraduate student workers. As a self‑supporting auxiliary, University Housing operates on a nearly $75 million budget funded solely from student housing fees and other non‑state sources. Its mission is to provide comfortable, affordable, and secure housing that encourages academic success and personal growth, supported by competency‑based staff training and curriculum‑based student engagement focused on community building, interpersonal skills, social awareness, responsibility, and well‑being. More information is available at housing.uga.edu.

Responsibilities

• Provide exemplary customer service to all residents, guests, visitors, faculty and staff who interact with community desks and community office spaces.
• Function as a resource for accurate information concerning Housing and university operations.
• Support the community office staff by performing assigned administrative responsibilities effectively and efficiently.
• Assist in the opening, closing, and transition of residence halls. This may require early arrival and late departures, as well as working during break periods and finals week.
• Support, communicate, enforce and abide by all university and department policies, procedures and regulations.
• Follow appropriate protocols in addressing incidents and potential policy violations.
• Assist community office staff during a crisis or emergency, maintaining appropriate confidentiality.
• Participate in all departmental and community training.
• Participate in all meeting activities including, but not limited to: staff meetings