Desk Adjuster

Key Responsibilities

• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• Attends product seminars/shows to build personal property expertise.
• May be called upon for catastrophe duty.

Position Duties & Responsibilities

• Manage your work queue to meet the client’s time expectations.
• Review and stay up to date with the client estimating guidelines.
• Review photographs to verify storm damage from the 3rd party vendors.
• Review the aerial report to verify the correct location and shape of the dwelling/building.
• Create an estimate using scope notes from 3rd party vendor and/or aerial report that meets the client’s estimating guidelines.
• Notify management of any time changes in your schedule in advance.
• Review all documentation, estimates, and photographs for accuracy prior to uploading/marking the claim ready for review.
• Processing payments, sending coverage letters and closing calls to insure.

Requirements

• Strong written and oral communications skills required.
• Good interpersonal, analytical and negotiation skills required.
• Customer service experience preferred.
• Knowledge of coverages provided within various homeowner policies.
• The capabilities, skills and knowledge required is normally acquired through a Bachelor’s degree or equivalent experience and 3-5 years of directly related experience.
• Ability to obtain proper licensing as required.
• Creating estimates in Symbility.
• 3+ years estimating storm damage.
• Have a working computer.
• Have access to reliable internet.
• Maintain licenses in the states as required by state regulations.
• Demonstrate self-motivation with the ability to plan, organize, and complete tasks independently without close supervision.