Designs Operations Analyst

Location: Remote (Anywhere in the U.S.)

About the Role

Seeking a Design Operations Analyst to support the deployment and optimization of global workflow solutions within a highly regulated environment. This role will focus on process improvement, testing, labeling workflows, stakeholder collaboration, project coordination, reporting, and operational support while ensuring compliance with quality and regulatory standards.

Responsibilities

• Support deployment and rollout of workflow and process improvement initiatives.
• Participate in and lead User Acceptance Testing (UAT), Process Integration Testing (PIT), and Day in the Life (DITL) activities.
• Develop and standardize labeling and relabeling processes.
• Collaborate with cross-functional stakeholders across Quality, Regulatory, R&D, Operations, Customer Service, Legal, and Business teams.
• Drive process improvements, issue resolution, and service quality initiatives.
• Coordinate project activities, special requests, and service transitions.
• Create and maintain work instructions, process documentation, and training materials.
• Analyze operational data and generate regular and ad hoc reports.
• Support troubleshooting efforts and escalate complex issues when necessary.
• Ensure compliance with quality management and regulatory requirements.

Requirements

• Experience with business process improvement and workflow management.
• Hands-on experience with UAT, PIT, or other testing activities.
• Strong stakeholder management and cross-functional communication skills.
• Experience creating process documentation, SOPs, or work instructions.

Qualifications

• Background in Design Operations, Packaging, Labeling, Regulatory, Quality, or Manufacturing environments.
• Experience supporting global teams and complex business processes.
• Strong analytical, reporting, and problem-solving skills.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses, books, and seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team and certified Career Coach.