Designer Senior

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

About the Role

As a dedicated Designer Senior, you will drive work within high-performing, cross-organizational teams by applying advanced knowledge and experience in the practice of human-centered design. Synthesizes the work of a multi-disciplinary team to deliver a unified design vision for complex Member and Employee experiences in a data-informed, agile environment. Demonstrates the value of design by building trust-based relationships that influence the alignment of stakeholders across projects, teams, and functions.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

Responsibilities

• Drive the definition of business problems, design requirements, and demonstrate a solution's potential success for moderately complex projects.
• Co-facilitate a cross-functional understanding of business problems and potential design solutions using human-centered design sessions and group discussions to achieve actionable outcomes.
• Navigate multiple workstreams from discovery to implementation, balancing efforts, priorities, and partnerships for each.
• Guide the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights.
• Work autonomously to create holistic member experiences leveraging extensive knowledge of interaction design, visual design, and/or content design.
• Articulate ideas and solutions using a range of storytelling techniques to inspire and compel audiences to align on direction.
• Mentor developing designers across the Design Community.
• Provide constructive day-to-day feedback to team members.
• Apply advanced understanding of human-centered and service design practices and leverages multiple methods to solve complex design problems.
• Stay abreast of current digital and mobile technology trends, in the area of application architecture with best practices within the digital development ecosystem.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 6 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.
• Extensive experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.
• A portfolio that demonstrates extensive experience designing digital experiences for mobile and web-based applications.
• Advanced facilitation, collaboration and consensus-building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders.
• Demonstrated ability to work fluently in standard applications, including industry standard design, prototyping, and collaboration software and Microsoft Office Suite.
• Demonstrated advanced understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability.
• Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.).
• Excellent written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.
• Highly organized, with the ability to work on multiple projects/tasks at once while facilitating a diverse group of employees.
• Demonstrates a strategic mindset by decomposing complex problems into a clear and achievable workstream requiring limited support and direction for decision making.

Skills

• Experience leading multiple teams across portfolios, focusing on stages of the user journey.
• 2+ years of working with a team of onshore and offshore/nearshore designers.
• Experience in guiding multiple projects through a complex governance and legal process to ensure accessibility and legal compliance.

Pay

The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role.

Benefits

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include:

• Comprehensive medical, dental and vision plans.
• 401(k) and pension plans.
• Life insurance.
• Parental benefits and adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education to assist employees with their professional goals.