Designated Selling Associate - Luxottica - The Mall at Short Hills

About the Role

The ideal Designated Selling Associate (DSA) Salesperson is passionate about fashion, enjoys working one-on-one with customers, and thrives in a sales environment. DSAs drive volume for Nordstrom while championing the brand they represent. They are leaders in customer service, product knowledge education, merchandising, and selling.

Responsibilities

• Set and achieve sales goals for both in-store and digital selling using effective selling tools (including text and social media) and reservations.
• Build lasting relationships with customers and provide the best service tailored to their needs, occasionally performing duties in other departments or brands as required.
• Provide honest and confident feedback to customers about style, fit, and the value of items in relation to their wardrobe.
• Seek fashion and product knowledge through meetings and trainings to build expertise.
• Build relationships with other DSAs, Stylists, and surrounding departments by conducting product knowledge meetings.
• Provide valid product feedback to District Managers (DM) to improve store assortments.
• Drive predictable business through appointment-based selling during event and non-event timeframes.
• Maintain a customer-ready department by stocking, re-merchandising, setting displays, handling price markdowns, merchandise transfers, and cleaning.
• Grow sales by opening new Nordstrom Rewards program accounts.

Requirements

• Excellent communication and interpersonal skills to establish rapport with customers and cultivate relationships.
• Ability to excel in a competitive team environment.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Flexibility to work a schedule based on business needs.
• Ability to read sales reporting in relation to goals.
• Understanding of how to educate customers on new and emerging brands, suggesting items based on their needs.
• Confidence with high and low price points, showcasing the value of items and how they complete a customer’s wardrobe.
• Strong understanding of a customer’s holistic wardrobe and style, with a high degree of organization to strategically follow up and advise on wardrobe completion.

Physical Requirements

• Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Handling bulky and awkwardly shaped items, including reaching for and lifting items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Pay

The hourly pay range is $17.30 - $17.30. At Nordstrom, commission for selling employees varies based on the merchandise sold. Apparel, shoes, and accessories sales typically range from 3% to 14.5%. Beauty and Men’s Fragrance sales roles typically receive a 3% commission. This position may also be eligible for performance-based incentives or bonuses.

Benefits

• Medical, vision, and dental insurance.
• Retirement plans and paid time away (PTO).
• Life insurance and disability coverage.
• Merchandise discount and Employee Assistance Program (EAP) resources.
• 401k plan and holiday benefits.