Designated Crisis Responder (DCR)

Position Summary

The Designated Crisis Responder (DCR) is a member of the Mobile Crisis Intervention team that provides crisis outreach services to individuals experiencing acute emotional distress and/or mental health crisis, with the goal to stabilize the individual in the least restrictive setting possible.

Responsibilities

• Responds to requests for crisis services
• Gathers information from callers/informants, records information, and provides assessment at the individual’s location in the community or arranges assessment at the most appropriate location.
• Trairs telephone calls, meets with walk-in clients, and/or works with individuals in the hospital diversion or stabilization units.
• Provides crisis and intake assessments
• Conducts evaluations under the Involuntary Treatment Act to include both mental health and substance abuse.
• Provides assistance to the MHP when needed.
• Administers case management in a culturally competent manner within the most appropriate environment.
• Utilizes crisis intervention techniques to facilitate diversion from hospitalization through individual stabilization in the community whenever possible.
• Affirms the need for community based individual stabilization by accurately assessing risk to self, others or property and the presence of a grave disability.
• Formulates and implements appropriate clinical decisions based upon assessment data.
• Provides safety and treatment planning
• Affirms community and family resources available to manage the individual in the least restrictive setting possible.
• Engages in developing plans with the individual and family that are appropriate to the individual’s needs and circumstances.
• Formulates appropriate clinical decisions based upon assessment data.
• Interacts with the medical community and others in the community to develop and implement community-based treatment options to stabilize and maintain stability.
• Applies integrated summary data to the formulation of age/disability/family engagement when indicated, cultural, natural supports, co-occurring, and specific goals and objectives, as appropriate.
• Develops an appropriate plan of treatment supporting recovery concepts by incorporating the individual’s/family’s strengths, barriers and needs into the plan components.
• Documents clear problem statement and treatment goals/objectives in an individual’s own voice and oriented to language that is understandable and meets clinical documentation standards.
• Establishes and maintains working relationships with community resources
• Works with Catholic Charities staff, community agencies, medical providers, law enforcement, and other professionals in the community to coordinate care and ensure follow-up after the crisis.
• Facilitates referrals to medical providers or other community resources when appropriate.
• Completes necessary paperwork
• Uses Electronic Health Record (EHR) as required. Follows procedures for release of information, maintains complete and accurate concise records and reports.
• Produces discharge plans that include the reasons for discharge, anticipated need for continued care, treatment and services after discharge, and community resources or referrals.
• Fosters teamwork and cooperation between team members
• Works to understand others on the team and is a cooperative team member who willingly helps others perform related jobs.
• Identifies and prioritizes issues and concerns that need resolution.
• Includes others in the decision-making process when appropriate to make independent, effective decisions using available information.
• Communicates in a professional manner that promotes teamwork, dignity, and a respectful work environment.
• Creates and retains positive relationships and promotes trust and respect.
• Follows And Participates In Organization Programs And Requirements
• Maintains confidentiality in accordance with HIPAA regulations and educates individuals on matters requiring informed consent.
• Follows the agency’s mental health guidelines and procedures when working with individuals served in the crisis system.
• Participates in supervision, multi-disciplinary team staffing, training, specialist and psychiatric consultation as required.

Qualifications

• Performs other duties as assigned
• Job Requirements
• Physical Requirements
• Non-Physical Requirements
• Qualifications for candidates hired at the MHP level
• Qualifications for candidates hired at the Licensed level
• Minimum Requirements For All Candidates
• Physical Requirements
• Non-Physical Requirements
• Qualifications for candidates hired at the MHP level
• Qualifications for candidates hired at the Licensed level
• Minimum Requirements For All Candidates