Designated Coordinator - Community-Based Services

Strategic Responsibilities

• Oversee service delivery across support programs
• Design and implement customized service plans for individuals with extraordinary needs
• Lead program evaluations using data analytics to drive continuous improvement
• Develop innovative approaches to complex support needs
• Ensure seamless community-based services

Team Development & Culture Building

• Supervise and develop Mental Health Specialists and Individualized Home Support Specialists
• Create and facilitate advanced training programs for specialized interventions
• Build high-performing teams through strategic performance management
• Foster accountability culture through structured 1:1s and performance reviews
• Develop future leaders through mentorship and succession planning

Compliance & Quality Excellence

• Master Minnesota 245D requirements and translate them into practical operations
• Lead quality assurance initiatives that prevent issues before they arise
• Manage DHS licensing reviews and maintain exceptional compliance records
• Implement corrective actions that address root causes, not symptoms
• Champion person-centered approaches within regulatory frameworks

Stakeholder Management

• Represent BrightPath professionally with counties, DHS, and support teams
• Navigate complex dynamics with diplomacy and expertise
• Build strategic community partnerships expanding service opportunities
• Influence policy through participation in state-level committees and workgroups

Essential Experience (245D Requirements)

• One of the following is required:
• Bachelor's degree in human services + 1 year direct care experience
• Associate's degree in human services + 2 years direct care experience
• Human services diploma + 3 years direct care experience
• 50 hours human services training + 4 years supervised experience

The Ideal Leader

• Strong, fluent computer skills and the ability to independently navigate multiple platforms or systems
• Experience managing a remote work schedule and thriving in a remote working environment
• Able to multitask effectively without becoming overwhelmed
• Strong communication skills—written, verbal, digital, and non-verbal
• Experience supervising staff and conducting performance conversations

Benefits Package

• Individual Coverage Health Reimbursement Arrangement (ICHRA) for healthcare. Some ICHRA-compatible plans allow for HSA and/or FSA contributions
• Dental and vision insurance through Mutual of Omaha
• 401(k) with 3.5% company match
• Paid time off
• Employee Assistance Program
• Ongoing professional development opportunities
• Employee recognition programs
• Team-building events
• Paid holidays