Design Transformation Lead, Amazon Design Excellence

About the role

Amazon's design organization is evolving. As customer expectations rise and AI transforms how we work, we need leaders who can drive change at scale across decentralized teams. The Design Transformation Lead partners across design organizations to elevate design maturity, build capabilities, and drive adoption of new practices and tools that enable design excellence.

Responsibilities

• Design and lead transformation initiatives that elevate design practice across multiple business areas, including AI adoption, design maturity evolution, and new methodology implementation
• Evaluate, integrate, and optimize design tooling and technology infrastructure, ensuring tools connect effectively and enable efficient workflows
• Earn trust with design and research practitioners, design leaders, and cross-functional partners by demonstrating deep craft knowledge and understanding their day-to-day challenges
• Partner across business areas to understand challenges, align on transformation priorities, and drive adoption
• Create frameworks, playbooks, and operating mechanisms that scale design excellence while respecting organizational context and autonomy
• Measure transformation impact through adoption metrics, capability growth indicators, and design maturity assessments
• Navigate organizational dynamics and resistance to change, building coalitions and aligning incentives to drive sustainable transformation
• Establish governance frameworks for new practices that balance consistency with flexibility
• Communicate transformation vision and progress to stakeholders at all levels, from practitioners to executives
• Partner with cross-functional teams (engineering, product, data science) to ensure transformation initiatives enable effective collaboration and shared success

Qualifications

• 7+ years of design experience
• 5+ years of experience in design practice (UX/product design, research, design ops or related disciplines) with demonstrated craft expertise
• 2+ years in design operations or a role with significant design operations responsibilities
• 3+ years of experience leading organizational change, transformation initiatives, or capability building programs
• Experience driving adoption of new practices, tools, or methodologies across multiple teams or organizations
• Experience with design tools, technology infrastructure, and workflow optimization