Design System Architect

Overview

A UX/CX Design Architect is responsible for bridging the gap between user experience (UX), customer experience (CX), business strategy, and technology. Unlike standard designers who focus on a single screen or product, an architect designs the comprehensive ecosystem, framework, and strategy that governs how a customer interacts with a brand across every physical and digital touchpoint.

Responsibilities

• AI Strategy & Solution Architecture
• Experience & Ecosystem Architecture
  • Cross-Channel Strategy: Map complete customer lifecycles across web, mobile, physical spaces, and support channels.
  • Ecosystem Blueprinting: Create macro-level user workflows, service blueprints, and structural ecosystem models.
  • Journey Mapping: Visualize complex user touchpoints to eliminate system friction and operational silos.
  • North Star Vision: Define the long-term interaction vision and align product teams around future-state experiences.
• Generative & Multi-Modal Interaction Architecture
  • Intent-Based Design: Transition system navigation away from static tabs to dynamic interfaces that adapt instantly based on natural language or context.
  • Multi-Modal Workflows: Map seamless experiences across voice, text, gesture, and computer vision touchpoints.
  • Proactive Experience Frameworks: Define how systems anticipate customer needs through predictive analytics without feeling invasive.
• Governance, Scale, and DesignOps
  • Design Systems: Architect scalable component libraries, tokens, and framework patterns for cross-platform consistency.
  • Design Operations: Standardize methodologies, research practices, and collaboration tools across decentralized teams.
  • Dynamic Design Systems: Build design system tokens and component libraries that can scale across fluid, AI-generated layouts and variable text lengths.
  • Agentic Workflows: Map blueprints for multi-agent systems, detailing how independent AI agents hand off tasks to one another and back to human agents.
  • Experience Quality: Establish UX/CX quality metrics (KPIs) to audit products for usability and performance.
  • Accessibility Leadership: Ensure all architectural frameworks comply with global accessibility standards (WCAG).
• Research Synthesis & Business Alignment
  • Data-Driven Insights: Translate complex user research data into practical, actionable structural frameworks.
  • Behavioral Personas: Build dynamic user personas based on quantitative metrics and qualitative behavioral studies.
  • Stakeholder Advocacy: Champion customer centricity to executive leadership using ROI, retention, and satisfaction metrics.
  • Tech Feasibility: Partner with Enterprise Architects and Engineers to align design visions with technical realities.

Requirements

• AI & Technical Mastery
  • Cognitive UX & IA: Mastery of information architecture suited for unstructured data and large-scale semantic vector spaces.
  • Prompt & Context Engineering UX: Deep understanding of how context windows, prompt formatting, and retrieval-augmented generation (RAG) impact the speed and presentation of UI text.
  • Familiarity with AI Tech: Strong working comprehension of LLMs, neural networks, computer vision, and API constraints.
• Leadership & Soft Skills
  • Systems Thinking: Ability to map unpredictable, non-linear user journeys where the system output changes with every prompt.
  • Ambiguity Management: Comfort in designing for emerging paradigms where standard, established design patterns do not yet exist.
  • Ethical Framework Facilitation: Experience leading workshops centered around bias mitigation and inclusive AI design.
  • Information Architecture: Deep mastery of data structuring, content modeling, and complex navigational taxonomy.
  • Service Design: Proven capability in modeling back-end operational workflows that power front-end user experiences.

Schedule

Duration: 6 months

Location

Remote