Design Supervisor

About the role

The Design Supervisor is responsible for the training and development of the design team, and for driving sales for Floor and Decor. Additionally, the Design Supervisor ensures customers have a positive sales experience by receiving exceptional customer service through design services.

Responsibilities

• Build and maintain lasting relationships with residential and professional customers in the industry
• Hire and develop a dynamic and motivated design team, including performance evaluations
• Greet store customers in a helpful manner and supports store design walk-in needs
• Maintain master store design appointment calendar and schedule design appointments for existing and potential customers, while developing clientele through networking and referrals, as well as leads generated within the store
• Provide tile, wood, stone and accessories advice to homeowners, interior designers, and builders for both residential and commercial projects
• Design and sell complete, functional and aesthetically appealing solutions
• Manage multiple, simultaneous customer projects through all phases with a high level of accuracy, timeliness and follow-up including consistent and concise communication to customers and others
• Proficient and consistent use of company communication tools and emails are required
• Collaborate, partner and communicate with store leadership and employees to manage projects from inquiry to installation, and achieve sales and other goals
• Enthusiastically support all company initiatives and goals by modeling and coaching best practices with store employees
• Responsible for Design Center maintenance and maintaining company visual standards
• Engage in current and emerging design trends in your market
• Responsible for understanding and utilizing design applications i.e.; Salesforce, proprietary Online Design Appointment Scheduler, MyProject, James Martin, and HousPro
• Participate in local professional affiliations like ASID, NKB
• Perform other duties as assigned

Requirements

• Design education (BA or AA in Interior Design)
• 6 years interior design experience in lieu of design education
• Combination of education and experience equal to 6 years
• 3-5 years of leadership or management experience
• Knowledge of hard surface flooring preferred
• Proficient in basic mathematical skills
• Self-motivated and able to multi-task in a fast-paced environment
• Excellent verbal, written, and interpersonal skills
• Basic computer knowledge, including Microsoft Office suite

Qualifications

• Proven ability to build and maintain lasting relationships with residential and professional customers in the industry
• Ability to hire and develop a dynamic and motivated design team, including performance evaluations
• Ability to greet store customers in a helpful manner and supports store design walk-in needs
• Ability to maintain master store design appointment calendar and schedule design appointments for existing and potential customers, while developing clientele through networking and referrals, as well as leads generated within the store
• Ability to provide tile, wood, stone and accessories advice to homeowners, interior designers, and builders for both residential and commercial projects
• Ability to design and sell complete, functional and aesthetically appealing solutions
• Ability to manage multiple, simultaneous customer projects through all phases with a high level of accuracy, timeliness and follow-up including consistent and concise communication to customers and others
• Proficient and consistent use of company communication tools and emails are required
• Ability to collaborate, partner and communicate with store leadership and employees to manage projects from inquiry to installation, and achieve sales and other goals
• Enthusiastically support all company initiatives and goals by modeling and coaching best practices with store employees
• Ability to engage in current and emerging design trends in your market
• Ability to understand and utilize design applications i.e.; Salesforce, proprietary Online Design Appointment Scheduler, MyProject, James Martin, and HousPro
• Ability to participate in local professional affiliations like ASID, NKB

Skills

• Building and maintaining lasting relationships with customers
• Developing and managing a design team
• Customer service and sales
• Design and sales of products
• Using technology and communication tools
• Collaborating with leadership and employees
• Engaging in design trends and applications

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level
• 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life Balance, Including Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1
• Equal Employment Opportunity