Design Supervisor

About the role

The Design Supervisor is responsible for the training and development of the design team, driving sales for Floor and Decor, and ensuring customers have a positive sales experience through exceptional design services.

Responsibilities

• Build and maintain lasting relationships with residential and professional customers in the industry.
• Hire and develop a dynamic and motivated design team, including conducting performance evaluations.
• Greet store customers and support walk-in design needs.
• Maintain the master store design appointment calendar and schedule appointments for existing and potential customers, developing clientele through networking, referrals, and in-store leads.
• Provide advice on tile, wood, stone, and accessories for residential and commercial projects.
• Design and sell complete, functional, and aesthetically appealing solutions.
• Manage multiple customer projects simultaneously with high accuracy, timeliness, and follow-up, including consistent communication.
• Use company communication tools and emails proficiently and consistently.
• Collaborate with store leadership to manage projects from inquiry to installation and achieve sales goals.
• Support company initiatives and goals by modeling and coaching best practices.
• Maintain the Design Center and company visual standards.
• Stay engaged with current and emerging design trends in your market.
• Utilize design applications such as Salesforce, proprietary Online Design Appointment Scheduler, MyProject, James Martin, and HousPro.
• Participate in local professional affiliations like ASID, NKBA.
• Perform other duties as assigned.

Requirements

• Design education (BA or AA in Interior Design) or 6 years of interior design experience in lieu of education or a combination of education and experience equal to 6 years.
• 3-5 years of leadership or management experience.
• Knowledge of hard surface flooring preferred.
• Proficient in basic mathematical skills.
• Self-motivated and able to multi-task in a fast-paced environment.
• Excellent verbal, written, and interpersonal skills.
• Basic computer knowledge, including Microsoft Office suite.
• Internal candidates must have 12 months of experience in a Sr. designer position, ADM role, or higher.

Working Conditions

• Limited travel required, including car travel.
• Frequently exposed to a warehouse environment and moving vehicles.
• Moderate to noisy work environment.

Physical/Sensory Requirements

• Medium Work – Ability to exert 20-50 pounds of force occasionally, 10-25 pounds frequently, and up to 10 pounds constantly to lift, carry, push, pull, or move objects.
• Frequent use of hands and fingers to handle or feel.
• Occasional standing, walking, reaching with arms and hands, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Schedule

• Store Hours: Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM.
• Pickup Hours: Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM.

Benefits

• Bonus opportunities and career advancement at every level.
• Financial programs: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility criteria).
• Paid vacation, sick time, and holidays for eligible associates, plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.