Design Specialist II

Key Responsibilities

• Identify, debug, and resolve critical system issues in our proprietary benefits platform.
• Review logs, interpret system behavior, and deliver timely solutions that keep client operations running.
• Configure our platform to meet client requirements for new plan offerings, annual enrollment changes, and system enhancements.
• Produce clear configuration designs and realistic project estimates.
• Set high standards for your work, ensure deliverables are accurate and complete, and maintain effective work habits including quality, punctuality, and responsiveness.
• Analyze client business requirements, evaluate technical feasibility, and document solutions clearly so others can understand your decisions and approach.
• Work effectively as a member of the Implementation Team, supporting multiple clients, and promoting a collaborative work environment.

What You Bring

• 5+ years of IT or system configuration/implementation experience.
• You have hands-on experience implementing and configuring enterprise systems.
• You write queries, interpret data, debug processing issues, and understand SQL Server concepts. Experience in SQL is mandatory, bonus if you have working knowledge in MS SQL Server Management Studio.
• You understand object-oriented programming concepts and can read/interpret technical code. (Java, C#, Python, etc.).
• You've worked with configuration tools or have experience designing solutions in object-oriented environments.
• You explain complex technical issues clearly, troubleshoot systematically, and collaborate effectively with technical and non-technical stakeholders.
• You're reliable, adaptable, and take initiative.

Nice-to-Have

• H&W Benefits or Payroll industry experience.
• ASP.NET or web application development background.