Design Services Program Manager

What You’ll Do

• Lead the strategy and evolution of the Design Services program
• Assess current performance and identify opportunities for innovation and growth
• Benchmark against best-in-class competitors to elevate our offering
• Build a scalable, customer-focused model that drives sales and loyalty
• Manage and develop a team of Design Consultants, fostering engagement and performance
• Partner cross-functionally to enhance processes, tools, and customer experience
• Leverage technology and data to drive continuous improvement and operational excellence

What We’re Looking For

• Strong strategic mindset with the ability to translate vision into execution
• Experience in design services, retail, or customer experience-driven environments
• Proven leadership skills with a focus on coaching, development, and team engagement
• Operational expertise with the ability to build scalable programs and processes
• Comfort with technology and a data-driven approach to decision making

Schedule

Monday- Friday: This is a hybrid role between the office and all 8 store locations with an option to work remotely 2 days a week
Occasional weekends may be necessary for major weekend events

Pay Range

$100,000 to $125,000 annually plus up to a 12% target bonus