Design Lead - Account Hub

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits.

About the role

The Design Lead, Account Hub owns end-to-end design leadership for Account Hub—a critical, customer-facing experience that sits above individual product journeys to aggregate account-level interactions across multiple brands. Reporting to the Design Team Lead, UE Core, this individual balances foundational, platform-level design thinking with the delivery cadence of an owned, shippable product. The role requires managing a small team of individual contributors, making trade-off decisions between global standards and bespoke solutions, and driving alignment across matrixed product and brand teams.

Competencies & Core Behaviors

• Design Leadership & Mentorship: Directs, develops, and empowers individual contributors to deliver cohesive, high-quality user experiences.
• Systems Thinking & Governance: Evaluates complex cross-product ecosystem needs to determine when to utilize global design standards versus creating bespoke solutions.
• Cross-Functional Influence: Navigates large, matrixed enterprise environments to align external product managers, engineering leads, and brand stakeholders without direct authority.
• Execution & Accountability: Balances long-term structural design strategy with short-term delivery milestones for real, shippable customer touchpoints.

Responsibilities

• Team Leadership: Lead, manage, and support a team of 2 product designers, guiding their day-to-day execution and professional growth.
• Product Experience Ownership: Own the overall design direction and execution for Account Hub, serving as the primary design leader for customer-facing account-level aggregation across brands.
• Cross-Product Collaboration: Partner closely with product, engineering, and brand teams whose individual journeys and data feed into Account Hub.
• Design System Integration: Make high-impact decisions on where Account Hub patterns defer to enterprise-wide global design standards versus requiring bespoke experience patterns.
• Strategic Roadmap Alignment: Translate complex, ambiguous structural requirements into actionable design roadmaps that support both immediate product deliverables and future UE Core expansion.

Requirements

• Education: Bachelor's degree in Interaction Design, Human-Computer Interaction (HCI), Graphic/UX Design, or equivalent practical experience.
• Experience:
  • People Leadership: Proven track record of directly managing or leading individual contributor (IC) designers.
  • Cross-Cutting Systems: Demonstrated experience working on cross-cutting, platform-level, or multi-product design problems, preferably within a large, matrixed enterprise environment.
  • Stakeholder Management: Strong history of stakeholder management and influencing teams outside the direct line of reporting.
• Language Skills: Professional verbal and written English communication skills. Ability to articulate complex design decisions clearly to non-design executives, engineering leads, and business stakeholders.

Qualifications

• Required:
  • 5+ years of experience in product design or user experience design, with documented experience leading teams.
  • Portfolio demonstrating shippable customer-facing products alongside complex structural or system-level UX work.
  • Strong knowledge of modern design tools (e.g., Figma), design system governance, and agile software development workflows.
• Preferred:
  • Experience working within multi-brand enterprise platforms or central CoE / design core teams.
  • Experience defining enterprise-wide design patterns and multi-account user architectures.

Physical Demands

Standard office environment demands: ability to sit or stand at a workstation for extended periods, operate standard computer equipment, and participate in hybrid team meetings.

Schedule

Expected Hours of Work: Monday through Friday, normal business hours.

Travel

Occasional travel for workshops to headquarters.

Pay

Pay Range: $74—$74 USD (based on qualifications and experience).