Design Concierge

Lulu and Georgia is seeking a highly motivated, results-driven Design Concierge to convert high-intent inbound leads into qualified, booked design consultations and product-driven transactions. This is a quota-carrying, sales-first role responsible for driving measurable funnel outcomes—speed-to-lead, consult bookings, conversion, and exceptional client experience. The ideal candidate is a consultative closer who thrives in a fast-paced environment, communicates with polish and confidence, and can speak credibly about high-ticket home products and design decisions with style and authority. You’ll be the first point of contact for clients exploring design support, setting the tone for a premium experience and building momentum toward purchase. Responsibilities: Convert High-Intent Leads into Qualified Consult BookingsOwn and respond to inbound leads with speed, clarity, and a premium brand voiceQualify prospects thoroughly (budget, timeline, scope, readiness) and guide them into the right design serviceConvert interest into booked design consultations through confident selling and strong follow-up cadencePrepare clients for successful consultations by setting expectations and gathering key information upfrontDrive Revenue Through Consultative SellingRecommend tailored products and solutions aligned to client needs and Lulu and Georgia prioritiesIdentify upsell and cross-sell opportunities using shopper history and internal toolsKeep momentum strong by proactively following up with warm leads and reactivating stalled opportunitiesStay current on product launches, promotions, and seasonal assortment shifts to sell with precisionOperate with Strong Pipeline Discipline & AccountabilityTrack lead status, outcomes, and conversion activity accurately in HubSpotMaintain clean pipeline hygiene and follow documented lead follow-up cadencesUse performance dashboards and team benchmarks to pace toward quota and improve resultsPartner closely with Design Leads to support consult readiness and drive conversionDeliver a Premium, Brand-Forward Client ExperienceRepresent the Lulu and Georgia voice in every client interaction—elevated, warm, and design-savvyBalance urgency with empathy to ensure clients feel guided, not pressuredCreate visually compelling assets (Spoak, Canva, GSuite) that inspire confidence and support conversion Requirements:2–4 years of quota-carrying sales experience (e-commerce, design services, or home furnishings preferred)Proven success consistently meeting and exceeding targets in a fast-paced environmentStrong consultative selling skills: qualification, objection handling, urgency, and closeDesign fluency and confidence selling within Lulu and Georgia’s aesthetic and POVProficiency in HubSpot, Zendesk, and visual tools like Spoak and/or CanvaExcellent written and verbal communication with a polished, persuasive, client-first toneExperience selling luxury or high ticket products virtually, with the ability to build trust and drive conversion remotelyComfort working in a performance-based environment with clear metrics and coachingBonus: Background in design-related sales such as home improvement services, custom retail (kitchens/closets/cabinetry), or interior design support roles