Product Design Director, Concierge Products

About the role

The Premium Design team sets the bar for Capital One’s high-spender customer experience ecosystem, revolving around highly useful, personalized, and high-stakes products. We are currently seeking a design leader to join our team and lead the Velocity Black experience, other concierge experiences and the back end agent experiences. Velocity Black is a premium lifestyle digital concierge service that delivers exclusive travel, entertainment, shopping and dining offerings to consumers globally.

Responsibilities

• Drive differentiated vision and lead teams to craft exceptional end-to-end native experiences that allow Capital One to win at the top of the market.
• Work closely with craft leads, designers and cross functional teams to push creative boundaries while ensuring business impact and customer value.

Requirements

• Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One.
• Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes.
• Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard.
• Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations.
• Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges.
• Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations and efficiency.
• Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design.
• Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results.

Qualifications

• At least 8 years of experience in a product design role
• At least 3 years of experience leading design teams

Skills

• Product Design Expertise
• Leadership
• Human-Centered
• Business-Focused
• Problem-Solving
• Collaboration
• Communication

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $230,400 - $263,000 for Director, Design

Schedule

This role is full-time.

Application Instructions

No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).