Design And Sales Consultant

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace.

About The Role

• Provide expert product selection assistance and design services to our showroom customers both in the showroom and at the customer's location.
• Ensure the highest levels of customer satisfaction in order to meet or exceed the established sales and gross profit goals, and to increase profit sharing.
• Provide hospitality and warmly welcome each customer.
• Sell and provide in-store and/or in-home design consultations for kitchen and bathrooms.
• Articulate your showroom value proposition to get your customer's attention, engage them, teach them, and show them the value you provide.
• Determine customer needs, direct them to the best products to address their needs, discover potential hurdles, and keep the sale moving forward.
• Build and maintain long-term customer relationships, creating referrals and repeat business.
• Develop and maintain knowledge of product lines and features.
• Leverage Hajoca technology to guide product selections, review product specifications, pricing, and availability.
• Use sales reports and sales forecasting tools to meet or exceed established sales targets.
• Follow-up on leads and generate new business.
• Enter sales orders and bids, expedite purchases, stay engaged with customers from the beginning to the end of projects.
• Process showroom sale returns and refund paperwork in accordance with Company policy and procedure.
• Keep showroom clean, neat, current, stocked, and safely displayed.
• Join industry associations and attend professional events to stay informed about design trends, new products, and to build business relationships.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Requirements

• 2+ years of experience in plumbing design and sales.
• Knowledge of products sold in the showroom preferred.
• Experience working with luxury, high-end products and customers.
• Knowledgeable of kitchen and bath design trends.
• Experience with architectural blueprints and a strong sense of aesthetics.
• Effectively use Microsoft Office software (Outlook, Word) to communicate via email, maintain customer contact files and appointment calendars, and create and analyze reports.
• Outstanding customer service and verbal/telephone communications skills.
• Deep product knowledge related to kitchen/bath trends to answer customer questions and identify opportunities to upsell or cross-sell.
• Ability to overcome objections by understanding customer needs, providing targeted solutions, and closing the sale.
• Ability to build influential relationships and trust with key vendor partners.
• Ability to build positive working relationships and inspire teamwork with co-workers.
• Ability to plan, organize, and multi-task.
• Ability to learn and operate computer-related systems used to process orders.
• Read, write, speak, and understand English.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

Pay

Between $25 and $30 per hour at this location.

Benefits

• Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis.
• Full-time benefits (for team members working 30 or more hours per week):
  • Medical, dental, vision, and prescription coverage.
  • Accident, Hospital Indemnity, and critical care coverage.
  • Life insurance and Long Term Disability.
  • Pre-tax accounts for healthcare, dependent care, and commuter benefits.
  • Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law).
  • Paid pregnancy and parental leave.
  • Paid day of community service.
• Full-time and Part-time Benefits:
  • 401(k) Retirement cash account with company contributions.
  • Targeted training programs focused on personal and professional growth.
  • Company wellness program.
  • Employee discounts.
  • College tuition benefits.

*Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.