Description: Warranty Advisor

Your Responsibilities

• Review, process, and submit warranty claims accurately and timely in accordance with OEM and vendor guidelines
• Validate warranty eligibility by reviewing service documentation, work orders, labor, and parts usage to ensure compliance
• Serve as the primary point of contact with OEMs and suppliers regarding authorizations, claim status, audits, and discrepancies
• Research and resolve denied or short-paid claims, including root cause analysis and coordination with cross-functional teams
• Maintain accurate records, track claims, and identify trends to support continuous improvement and reduce warranty failures

Your Qualifications

• Ace or bachelor’s degree in engineering, quality, or related field, or equivalent experience
• 3+ years of experience in warranty administration, quality, service, manufacturing, or supplier management
• Strong knowledge of OEM warranty policies, claim processes, and compliance requirements
• Proficiency with ERP, service management, or warranty systems, including Microsoft Excel
• Strong analytical, organizational, and communication skills with the ability to manage multiple priorities

What We Offer

• Competitive compensation
• 401(k) with company match
• Medical, dental, vision, and life insurance, plus short- and long-term disability coverage
• Paid holidays and generous paid time off (PTO)
• Opportunities for continuous learning and career growth in a collaborative environment

About the Role

Join PALFINGER as a Warranty Specialist to manage the full lifecycle of warranty claims from intake through resolution and recovery. This role serves as a key liaison between Service, Production, Sales, Quality, and suppliers to ensure claims are processed accurately and efficiently.

Benefits

• Food Allowances
• Pension Plan
• Health Measures
• Fitness Programs
• Company Doctor
• Learning Opportunities
• Parking facilities
• Employee discounts
• Company mobile phone
• Employee participation
• Health Insurance