Description: Senior Process & Data Manager Service (w/m/d)

Responsibilities

• You govern the global Service process landscape, ensuring quality, consistency, lifecycle management and documentation approvals
• You own the global Service change request backlog, coordinating cross-process input, supporting prioritization and conducting structured impact evaluations (business value, profitability, Clean Core, scalability)
• You design and maintain cross-system roles and authorization concepts, ensuring SoD compliance and alignment with global governance standards
• You support the implementation of global process templates and operational changes, coordinate incidents and govern justified exceptions while minimizing process customization
• You coordinate Service reporting requirements, ensure end-to-end process KPI definitions, and act as a governance and quality gate between business stakeholders, process experts and the data & analytics organization, driving effective communication and end-user enablement

Qualifications

• Several years of experience in process management, data management or business operations in a complex, international environment - Service experience is a strong advantage
• Solid understanding of SAP S/4HANA processes, process governance, roles & authorizations and Clean Core principles
• Strong analytical skills and experience in evaluating change requests, cross-process impacts and preparing decision-ready assessments
• Experience with process documentation and governance tools (e.g. Signavio) and reporting or BI environments
• Very good communication skills in English; German is a plus

Benefits

• Flexible working hours with no core time and possibility to work from home
• Further training and international career opportunities
• Corporate health management "PALfit"
• Company restaurant with freshly prepared meals and daily meal subsidy
• Job ticket for travel to and from PALFINGER
• Multiple employee discounts through Corporate Benefits