Description: Senior Global Process Expert - Sales (m/f/d)

Job Overview

We are looking for a Senior Global Process Expert – Sales at PALFINGER. PALFINGER is a global technology and engineering company that manufactures and supplies innovative crane and lifting solutions. This position requires a flexible, assertive, and communicative individual with strong process and data management experience.

Responsibilities

• Define and evolve global Sales/O2C process standards, including governance rules and KPI set, to drive continuous improvement and alignment across regions
• Identify and coordinate process experts worldwide, execute advanced training programs, and ensure knowledge transfer across regions
• Build up a solid foundation for Process Performance Monitoring to enable process integrity and compliance by monitoring process performance via KPIs/PPIs, analyzing deviations, and initiating corrective improvement measures
• Manage global rollout tasks in course of roll-out projects, ensuring consistent implementation and expected business impact across entities
• Define system-related process requirements for O2C processes (SAP SD), validate changes (incl. testing coordination), and conduct rollout changes within the global change-control framework (RFC process)

Qualifications

• Strong background in global process or data management or BPM Roles (ideally in Sales environment and SAP SD touchpoints), with at least 3-4 years of related experience
• Ability to define and track KPIs to monitor and improve data and process quality
• Strong capability to model and maintain end-to-end processes and documentation using BPMN 2.0 within a scalable global template approach
• Proven track record in leading international data and process optimization projects, rollout implementation, and a solid understanding of ERP/system customization, including requirements validation
• Excellent training and collaboration skills; fluent English and willingness to travel internationally

Benefits

• Flexible working hours with no core time and possibility to work from home
• Further training and international career opportunities
• Corporate health management "PALfit"
• Company restaurant with freshly prepared meals and daily meal subsidy
• Job ticket for travel to and from PALFINGER
• Numerous employee discounts through Corporate Benefit

About the Role

This position offers a minimum yearly gross salary according to the Austrian metal industry collective agreement of EUR 53,241.02 based on full-time employment. We also offer a market-conforming overpayment based on experience and qualification.

Schedule

Bergheim, Lamprechtshausener Bundesstr. 8, 5101 Bergheim, Austria

Location Benefits

• Learning Opportunities
• Barrier Liberty
• Company Doctor
• Food Allowances
• Company mobile phone (function related)
• Fitness Programs
• Flexible Working Hours
• Health Measures
• Good transport connection
• Mobile working (function related)
• Canteen
• Employee discounts
• Parking facilities
• Job Ticket