DERMATOLOGY REGISTRATION COORDINATOR

About the role

This is for 2 Full Time Positions located in Steamboat.

Compensation

Range: $26.04 to $39.06

Benefits

Medical, Dental, Life, Retirement, Paid Time Off

Position Classification

Non-exempt

Essential Functions And Basic Duties

• Serves as a point of contact for patients and providers.
• Maintains accurate No Show Log and follows No Show Procedures.
• Works with the Dermatology Scheduling Coordinator to review and correct provider schedules daily.
• Ensures patient information is accurate and up to date in EMR.
• Identifies and resolves issues, escalating when necessary.
• Affords assistance to the Patient Access Manager.
• Acts as a liaison between various departments.
• Functions in a high-volume, multiple-task environment.
• Meets established productivity and quality guidelines.
• Attends relevant workshops and staff meetings.
• Edits patients on financial assistance options and collects copays as needed.
• Communicates professionally with patients, staff, and vendors.
• Adheres to MRH attire and dress code.
• Completes required education, training, and certifications.
• Maintains strict patient confidentiality.
• Reports to work punctually and completes assigned duties within established timeframes.
• Contributes to departmental and organization-wide performance improvement initiatives.
• Complies with regulatory requirements and departmental, hospital, state, and federal standards and policies.
• Fulfills infection control, safety, and risk management procedures.

Position-Specific Performance Expectations, Duties, and Responsibilities

• Maintains accurate No Show Log and follows No Show Procedures.
• Greets patients on the phone and in person in a friendly and courteous manner.
• Works with the Dermatology Scheduling Coordinator to review and correct provider schedules daily.
• Ensures patient information is accurate and up-to-date in all applicable Electronic Medical Records (EMR).
• Identifies issues that require additional investigation and evaluation, validates discrepancies, and ensures appropriate follow-up.
• Resolves issues independently, and when appropriate, escalates to a supervisor.
• Affords assistance to the Patient Access Manager to ensure all patient access workflows, policies, and procedures are being followed.
• Acts as a liaison between patient, families, physicians, and the care team.
• Participates in interdepartmental process improvements and process evaluation efforts.
• Establishes and maintains a professional relationship with all staff to resolve problems, working as a team.
• Functions in a high-volume, multiple-task environment while producing quality work.
• Prioritizes workload and completes assignments within allotted time.
• Absorbs and solves problems independently.
• Maintains a consistent level of productivity and manages time and responsibilities effectively.
• Attends all applicable workshops and staff meetings (remote attendance accepted).
• Edits patients on financial assistance options and collects copays as needed.
• Communicates professionally with patients, staff, and vendors.
• Adheres to MRH attire and dress code in accordance with organizational policies and procedures.
• Completes required annual education, training, in-services, and licensure/certification updates.
• Maintains strict patient confidentiality at all times.
• Reports to work punctually and completes assigned duties within established timeframes.
• Contributes to departmental and organization-wide performance improvement and continuous quality initiatives.
• Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
• Fulfills infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.

Organization-Specific Performance Expectations, Duties, and Responsibilities

• Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.
• Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
• Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.
• Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.
• Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.
• Maintains strict patient confidentiality at all times.
• Reports to work punctually and completes assigned duties within established timeframes.
• Contributes to departmental and organization-wide performance improvement and continuous quality initiatives.
• Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
• Fulfills infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.

Qualifications

• Must be at least 18 years of age (21 for positions requiring driving, with a valid driver’s license).
• Must be legally authorized to work in the United States.
• Must successfully pass a background check.
• Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
• Must complete an Employee Health meeting prior to starting employment.
• Required: Associate’s or Bachelor’s degree in Healthcare, Administration, Business, or related field.
• Preferred: Current Basic Life Support (BLS) certification (or be obtained within ninety (90) days of hire).
• Experience Required: One (1) year experience directly related to hospital medical staff or managed care credentialling.
• Experience Preferred: Medical terminology experience.