Deputy Store Manager

About the role

The Deputy Manager A Läderach (Assistant) Store Manager position at Läderach involves supervising employees, providing excellent customer service, leading training, and helping the Store Manager and Regional Manager meet store quotas.

Responsibilities

• Lead outstanding in-store customer experience
• Motivate staff to provide top-notch customer care
• Help oversee product sales and register duties, including shop and shelf care, gift packaging, and order fulfillment
• Ensure the accuracy of Läderach product merchandising and execute proper food safety protocols
• Schedule effective staff shifts and coordinate store meetings/events
• Manage the store in the absence of the Store Manager
• Handle other role-related responsibilities as assigned by the Store Manager

Requirements

• At least one year of experience in a retail space with increasing levels of responsibility
• Strong leadership, staff management, and customer service skills
• Reliable with a flexible schedule, including availability to work extended hours, weekends, and holiday hours based on store needs
• Proficient in computer skills such as email use, Microsoft 365, data entry, spreadsheets, and POS
• Quality-minded with keen attention to detail
• Proactive and efficient
• Passionate about chocolate

Physical Requirements

• May need physical stamina to remain active and stand for long hours, often walking or standing in a fast-paced environment
• Requires the ability to move quickly between tasks, assist multiple customers at once, or handle unexpected changes (like restocking or re-organizing displays)
• Requires physical agility and the ability to stay organized
• May involve bending, squatting, or reaching up high to organize or stock products
• May require bending down to clean floors or wiping down displays
• May involve frequent bending or stretching
• Requires the ability to lift 15-40 pounds

Benefits

• Competitive Pay: $26-$27 hourly
• Premium Holiday Pay (Double-Time)
• Annual Bonus
• Medical: 80% contribution by Laderach of Employee Only plan and 50% contribution by Laderach of Family Coverage plan(s)
• Dental and Vision: 100% covered by Laderach
• Life: Laderach covers up to $25K of Life Insurance (option to go up to $150K)
• Optional 401(k) enrollment
• Employee Assistance Program
• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• In-house and further external training
• Generous discounts on our products
• Chocolate at work
• Easily accessible locations
• Own it. Grow it. Make it fresh

What We Offer

• Equal Opportunity Employer
• Commitment to hiring a diverse workforce
• 2,500 diverse employees from more than 80 countries
• Various backgrounds, religious beliefs, and lifestyles

Contact

Jennifer Kassaras, Recruiting And Onboarding Manager will be happy to answer your questions. You can also visit our career site.