Deputy Store Manager

About the role

The Läderach Deputy Manager (Assistant) Store Manager position is a critical role within the Retail business unit of the Swiss chocolate manufacturer Läderach. This position supervises employees, exemplifies excellent customer service, and leads training initiatives.

Responsibilities

• Lead outstanding in-store customer experience
• Motivate staff to provide top-notch customer care
• Help oversee product sales and register duties, including shop and shelf care, gift packaging, and order fulfillment
• Ensure accuracy of Läderach product merchandising and execute proper food safety protocols
• Schedule effective staff shifts and coordinate store meetings/events
• Manage the store in the absence of the Store Manager
• Handle other role-related responsibilities as assigned by the Store Manager

Requirements

• At least one year of experience in a retail space with increasing levels of responsibility
• Strong leadership, staff management, and customer service skills
• Reliable with a flexible schedule, including availability to work extended hours, weekends, and holiday hours based on store needs
• Proficient in computer skills such as email use, Microsoft 365, data entry, spreadsheets, and POS
• Quality-minded with keen attention to detail
• Proactive and efficient
• Passionate about chocolate

Physical Requirements

• May need physical stamina to remain active and stand for long hours, often walking or standing in a fast-paced environment
• Requires quick movement between tasks, assisting multiple customers at once, or handling unexpected changes like restocking or re-organizing displays
• Requires physical agility and organization to multitask
• May involve bending, squatting, or reaching up high to organize or stock products
• May require cleaning floors or wiping down displays
• May involve lifting up to 40 pounds

What We Offer

• Competitive Pay
• Premium Holiday Pay (Double-Time)
• Annual Bonus
• Medical – 80% contribution by Laderach of Employee Only plan and 50% contribution by Laderach of Family Coverage plan(s)
• Dental
• Vision – 100% covered by Laderach
• Life – Laderach covers up to $25K of Life Insurance (option to go up to $150K)
• Optional 401(k) enrollment
• Employee Assistance Program
• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• In-house and further external training
• Generous discounts on our products
• Chocolate at work
• Easily accessible locations
• Own it. Grow it. Make it fresh

Equal Opportunity Employer

Läderach is an Equal Opportunity Employer committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.