Deputy Operations Manager with Security Clearance

Responsibilities

• Aid the Operations Manager in managing site service delivery operations to meet contractual and company standards.
• Provide exceptional customer service to both internal and external customers, proactively identifying and addressing their needs.
• Assist in the recruitment and management of a skilled and professional staff throughout the contract period.
• Hold one-on-one meetings with Assistant Operations Managers (AOMs) and foster a positive workplace culture.
• Collaborate with union leadership to manage within a unionized environment.
• Create and maintain accurate performance data for monitoring and performance measurement.
• Ensure project deliverables are completed on time and with accuracy.
• Adapt quickly to changes in product demand.
• Promote continuous improvement in service delivery and performance optimization.
• Identify and address staffing needs for the contract.
• Drive innovation, efficiency, and effectiveness across the team.
• Resolve issues promptly without disrupting contract service delivery.
• Lead proactive efforts to reduce the likelihood and severity of safety incidents.
• Conduct informational briefings and management reviews as needed.
• Occasionally travel for offsite program updates, planning, and team building (less than 10%).
• Support employee growth and advancement.
• Apply feedback, delegation, and coaching to develop all staff members.
• Ensure the financial health of the program through effective budgeting and management.

Qualifications

• US Citizen.
• At least seven (7) years of management experience, with at least five (5) years in managing large-scale operations.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Advanced skills in Microsoft Excel.
• Excellent organizational and work ethic.
• Strong written and verbal communication skills.
• Demonstrated ability to lead large teams.
• Ability to obtain and maintain a Top-Secret security clearance.
• Bachelor's degree or higher in a relevant field preferred.
• Experience managing a unionized workforce preferred.
• Experience managing a large U.S. Government contract or program preferred.