Deputy Operations Manager - Mayor's Office

About the role

The Deputy Operations Manager supports both the internal operations of the Mayor’s Office and its external engagement with the community. Reporting to the Operations Manager and Chief of Staff, this position provides administrative support, coordinates office processes, and assists with programs and projects.

Responsibilities

• Provides confidential clerical and administrative support, including managing and composing correspondence, preparing documents, maintaining office records, and taking minutes during committee meetings.
• Manages the office’s controlled asset inventory, including tracking, reporting, and conducting periodic physical inventories.
• Answers and directs phone calls, greets visitors, and processes resident complaints and inquiries in a professional and timely manner.
• Maintains the professional appearance of the office by coordinating general tidiness, ensuring common areas such as the kitchen, front desk, and conference rooms are clean, and restocking office and kitchen supplies.
• Tracks constituent issues and completes constituent reports to document outcomes and trends.
• Participates in County communication meetings and trainings.
• Engages with the community through social media, responding to inquiries and messages professionally and consistently.
• Supports community engagement by helping coordinate board and commission appointments.
• Assists the Operations Manager with day-to-day office functions, including scheduling, correspondence, and record management.
• Aids in payroll, onboarding, and employee record maintenance.
• Supports the Mayor’s Office Internship Program, including recruitment, placement, and training logistics.
• Provides research and administrative assistance to support policy, program, and operational decisions.
• Aids in contract and procurement activities, including vendor tracking and documentation.
• Captures office IT and equipment needs, including software licenses and asset inventory tracking.
• Completes purchasing and inventory management, including ordering supplies and processing purchase requests.
• Serves as the main administrative support for the Executive Coordinating Committee, including calling for agenda items, preparing materials, taking minutes, and completing any other tasks required to ensure the committee’s effective operation.
• Coordinates the Youth Government Program by coordinating monthly meetings, purchasing food and supplies, and assisting with professional development activities and project implementation.

Requirements

• Five (5) years of experience in administrative support, customer services, public engagement and/or government relations; or an equivalent combination of related education and experience.
• Bachelor's degree from an accredited college or university in Communications, Business Administration or Public Administration is preferred.
• Relevant experience may include coursework, student leadership roles, academic projects, or internships where administrative support, customer service, or public engagement were demonstrated.

Qualifications

• Knowledge of Local government structure, policies, and constituent services best practices
• Principles of customer service and public engagement
• Office administration, record-keeping, and inventory management
• Proper grammar, spelling, and professional writing standards
• Social media platforms and basic digital communication strategies

Skills and Abilities

• To Maintain confidentiality and manage sensitive information with discretion
• Strong verbal and written communication skills for engaging with the public, elected officials, and staff
• Effective problem-solving skills and conflict resolution when handling constituent concerns
• Organizational and time management skills to handle multiple tasks or projects efficiently
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Experience with Smartsheet is preferred
• Experience using social media for community engagement and communication
• Learn and utilize new technology platforms and software as needed

Benefits

Working for Salt Lake County is more than just a paycheck. A career with /Salt Lake County includes several benefits and perks. We support our employees with 12 Holidays and paid leave as approved by the agency Elected Official(s). Additional Benefits include Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contributionMedical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designeesHealth Savings account with a county contribution up to $1200/year, Flexible Spending Account100% county-paid Long-Term Disability and Short-Term Disability optionProfessional Development including professional membership fees paidPlus Onsite medical clinic, childcare and gym; hospital insurance, pet insurance auto and home insurance and discounts at County facilities.

Pay

This is an appointed at-will position without tenure and is exempt from the career service system. Salary range is $75,000 - $90,000 annually.

Schedule

This is a fully in-office position, with standard work hours from 8:45 a.m. to 5:00 p.m., Monday through Friday. Occasional evening or weekend work is required.