Deputy General Manager - Atlanta

About the Role

The Deputy General Manager is responsible for ensuring a seamless and exceptional guest experience by overseeing the day-to-day operations of both the beverage service and reception departments. You will lead and motivate a dynamic team, collaborate closely with the General Manager, and implement strategies to drive revenue growth and operational excellence. Your focus on quality, efficiency, and service will create a welcoming atmosphere and set high standards for guest satisfaction across all touchpoints.

Responsibilities

• Manage daily operations for both the reception and beverage departments, ensuring seamless integration and high-quality service across all guest touchpoints.
• Lead, mentor, and develop front-of-house and beverage teams, fostering a culture of excellence, accountability, and continuous improvement.
• Collaborate with senior management to develop and implement operational strategies, promotional initiatives, and service enhancements that drive guest satisfaction and revenue growth.
• Oversee budgeting, cost control, and inventory management for both departments, ensuring optimal resource allocation and adherence to financial targets.
• Ensure every guest is welcomed with professionalism and warmth, and that their beverage service exceeds expectations, creating a memorable overall experience.

Requirements

• Minimum of 3 years of progressive leadership experience in hospitality, entertainment, or a related field.
• Proven expertise in operational management, financial oversight, and team leadership within fast-paced, dynamic environments.
• Demonstrated ability to lead, mentor, and manage diverse teams in a fast-paced hospitality environment, including cross-functional management.
• Experience overseeing daily operations for reception and beverage services, with a focus on process improvement and service excellence.
• Strong background in budgeting, cost control, and inventory management to meet financial targets while maintaining high service standards.
• Deep commitment to delivering exceptional guest experiences, with the ability to anticipate and address customer needs effectively.
• Superior interpersonal and communication skills for collaboration with staff, vendors, and senior management.
• Solid understanding of hospitality trends, particularly in reception and beverage operations, along with relevant industry certifications or training.
• Skilled at identifying operational challenges and implementing innovative solutions in a dynamic environment.
• Experience developing and executing strategic initiatives that drive revenue growth, enhance operational efficiency, and reinforce brand reputation.
• Ability to consistently demonstrate F1 Arcade Core Values: Pursuit of Excellence, Positive Energy, Integrity, and Team Spirit.

Physical Requirements

• Frequently sit for short periods, talk via video conferencing and phone, and hear and manipulate objects.
• Lift up to 10 pounds constantly and up to 50 pounds as required, including lifting from floor to shoulder and overhead.
• Twist, reach, and grasp objects frequently.
• Work in hot and cold environments for extended periods.
• Stand and walk for extended periods.
• Frequent hand washing and sanitation.
• Use knives, slicing equipment, and other food preparation tools.
• Communicate with guests and team members and manipulate handheld and desktop devices.